With Express International

Warning: you don't get what you paid for here

With_Express is not a professional moving company. The company With_Express sells the contracts to any other company.

In our case, we opted for an express full service that was supposed to be carried out on one day because my wife was very pregnant. With_Express has sold the contract to a Polish company under different conditions. The move took over two days, without the agreed full service and with only 2 men. Half of the move could only be carried out with our own cooperation. On the second day the Polish company tried to extort more money from us for completing the move.

The company With_Express was a terrible experience for us. We can only warn against planning a move with this company.

Service cost: €2500

WithExpress helped us from the beginning with all the information to move from Switzerland to Germany. They left nothing to chance, checked the packing list and passed on suggestions to make sure everything went smoothly at the border. The moving team, lead by Hubert, worked carefully and with good humour, even with the temperate in the mid 30c's I could certainly recommend them and I am sure at a price you can't beat anywhere. Good service, thank you, Catherine Hofer.

Service cost: €2400

With this company, you can't even rely on the validity of the terms and conditions! According to the terms and conditions, the move should be paid for in cash, but then you will be informed that cash will not be accepted. On a Sunday evening you will then receive an invoice that must be transferred immediately. Here the client has stress without end, you are put under pressure by Mr. Oheim for hours and days. If the money is not in his account according to his arbitrary ideas, the transport is stopped. The client then stands there without his furniture and is also supposed to pay the waiting times.

We have never seen such an unprofessional company !! Instead of sending invoices on time, they only work with time pressure and mental pressure instead of making the move as uncomplicated and pleasant as possible.

The Polish workers speak no German, only English. The trucks are not their own, but external carriers. In addition, it is determined in retrospect that one supposedly has a larger loading volume and more is billed than was originally agreed according to the fixed price. If, due to the volume, it cannot be proven that you no longer have furniture and boxes, then a virtual weight is determined (abracadabra!) And this weight is converted into a volume (hocus-pocus), whatever! In any case, you are not asked about materials and specific weights for the purpose of determining the volume.
So the chaos is really complete!

This company can NOT be recommended to ANYONE, we expressly warn anyone who is interested!

Service cost: €6000

WITHExpress combines overpricing, amateurism and unfriendly service in a way that I have never experienced before. Here are the reasons:

1. The price offer was attractive. Then the price was increased step by step ("Moving volume was stated too low", "Forwarding company fees", etc.).

2. The moving men spoke neither German nor English. Because they kept getting me wrong, they left some of the furniture in the house. I had to rent a van to pick up the rest of the furniture.

3. There were two small trucks (one of which was more like a delivery van) instead of a large truck. So the move took two days instead of one day. Time I had to take off.

4. Because nobody spoke German, I had to be there for customs clearance. Three hours of waiting ..

5. The cabinet was missing both keys and screws. It would have been professional to stick them to one of the components with tape. I now have to have a locksmith unlock the doors. A painting was also damaged. Of course, the moving men didn't know anything and decline any responsibility.

6. The opening lever on the front door frame was damaged by the movers. Detlef Oheim, the company operator, claims that we did that and that it is not his problem.

7. WITHExpress absolutely resolutely and in a very impolite tone demands prepayment. Otherwise she refuses any delivery, even if the truck is already on site. Today, of course, it is clear to me why: Nobody would spend any money on this poor service.

Conclusion: never again!

Service cost: €1800

I very much regret hiring this moving company.

On the first day of the move, three Romanian movers were standing in front of the door. Dressed partly with sandals, T-shirt and sports pants. Who were sent by Mr. Unheim as "professional" moving helpers. Communication was difficult because they couldn't speak German or English.

On the second day at the Swiss border I had to do customs (waybill, etc.) and steer the "professionals" through customs. They have never been there.

Damage occurred during assembly; this was duly reported to the WithExpress. To this day (currently two months after the move) nothing has happened.

The moving company has received several photos (removal goods) of me. Before placing the order, I called my uncle and asked whether the calculation was correct. Other moving companies have seen more volume in the photo. (Uncle: "I have 30 years of experience, the offer is right.")

At the end (moving day 2, already in Switzerland), HE hadn't seen the IKEA dining table with four chairs and the bike in the photo, which meant an extra 600 € for me => dismantling and assembly: 150 € presented at the customs office: € 100 additional volume 3cbm: € 320

I had to transfer the amount immediately. Uncle threatened on the phone that my belongings will not be unloaded.

Please look at the comments from the company owner and you will know.

I don't want anyone to move like this.

Service cost: €2071

I have commissioned the company to move. On the day of the move, a company from Poland to whom the order was placed appeared (unfortunately nobody spoke German or English). In total, the move resulted in damage of several thousand euros. Afterwards I was pushed back and forth between insurance companies. The moving companies always gave statements regarding the processing status - the query with the insurance companies showed that nothing had happened (e.g. case was not earlier, claim number not known, file closed, ...)!
Now 3 months have passed and after I have shown the good will to a simple solution in endless phone calls, I must see that this does not help. Let's see how long it will take. I have to take legal action now.

Service cost: €1600

We had to move a family of 4. Like so many, we misjudged the amount of money at the beginning, but that was fairly calculated.
The movers were punctual and competent. After a short tour of the house, it was clear what to do. And that went off without a hitch.
The unloading on the following day took place punctually.
The company usually responded to inquiries in less than 12 hours, so that difficulties with customs or with the papers in general were successfully avoided.

Service cost: €3200

I chose this company for the move because the offer was super cheap, i.e. 990 euros while the 2nd best offer was over 1500 euros. But I should think something is wrong.
I was in contact with my uncle. 1-person household, all IKEA furniture except for the bed, a special feature was an electric piano (clavinova). In addition 16 moving boxes, 3 of them with books and the others mostly clothes and plates.
On the day of the move, two of Mr. Oheim's employees arrived an hour late. They came from Poland and spoke hardly any German or English but everything went well with body language.

I went to Bern and the things should be delivered to my new apartment at 10:00 a.m. the next day. At 10:00 no one came and I tried to call, no one came on the phone. I didn't know what was going on and where my things were. At 11:30 am I finally reached Mr. Oheim by phone and he told me that the things were good in volume but "incredibly" heavy, because my moving boxes were very heavy, about 380 kg more than allowed, so the moving van could not Don't cross borders. When asked who weighed my things, where and why, the answer I received was that the car had been weighed in Singen and couldn't get through with this weight.
I wasn't informed the day before that the things had to be weighed, the communication was a catastrophe. Herr Unheim would like to arrange a second car. I asked how much my things weigh in total, and the answer I received was that the 380 kg were more. I would then like to have the document with the weighing, he said he sends by email. I received a photo by email, on it you can see an electronic screen where it says 380. You don't see anything else, neither the car nor the company that supposedly made the measurement.
I was angry and said that I was going to the border (the reason to drive from Trier to Bern through the borders near Zurich and not through Basel, where it is closer, was that it is easier to go through the customs office to come).
I found the car at the customs office and put about 8 moving boxes in my car. I would like to stick with it until the customs office to make sure that everything is going well, the Polish employees didn't want it, they told me everything was fine now, they would be there at 8:00 p.m. I imported my car at the customs office and was told that there was no real limit for the weight when moving (I don't know if that's true, the contract said the things should be max 100 kg per cubic meter, i.e. up to 1000 kg).
I am sure that the 8 moving boxes I received were by no means over 100 kg, so I thought that maybe they still have not made it through the border. When I was on the road, I called Mr. Unheim and the Polish employees several times, no one answered the phone. I went to Bern without knowing where my things are again.
Fortunately, the car was in Bern at 8:00 p.m. and everything was in my apartment by 11:00 p.m.!
In my opinion, everything was done on purpose or planned in order to generate additional costs, it seems that this is the company's way, as I have seen similar reviews to mine: make a proposal that is unbeatable by the competition and then find problems around to get more money.
So that I could not react, I was not informed about the Weighing in Singen, I found out the next day. I can't explain why through Zurich and not through Basel, which is closer from Trier to Bern.
At the end of the move the move worked, the things were all in the apartment at 11 p.m. The overall communication was a catastrophe.
Here I have to comment that my criticism does not lie with the Polish company. The 2 Poles did a very good job, my furniture was treated very carefully and there was no damage. It was clear that they had experience.
I give 2 stars and not 1 just because the price was so cheap in the end. If you want a really cheap company, then choose this company but make sure that you have checked everything yourself, weigh your things beforehand, calculate the volume, make sure that nobody can find anything to justify delays with or unintentionally. Otherwise you'd better pay another company, then you can avoid the stress, I know I'll do it from now on.

Service cost: €990